Terms of Sale

A-SCAPE OÜ, registry code 17152547, VAT no EE103002620, Heki tee 8-30, Haabneeme, Viimsi vald, Harju maakond, 74001, Eesti. Phone: +372 5693 3114, email: info@ascape.ee, web: www.ascape.ee.

All prices are in euros (EUR) and include VAT (24%) unless stated otherwise. The price at the time of order is binding; we reserve the right to change prices in the future.

Product information and photos are illustrative — the actual item may differ slightly from the image (e.g. packaging or colour). Stock levels are updated regularly, but popular items may sell out before your order is processed. If an ordered product is unavailable, we will contact you and offer an alternative or a refund.

1. Add products to cart
2. Enter contact and shipping address
3. Choose shipping method
4. Pay via Montonio payment solution
5. We send order confirmation by email

To place an order, we need your first and last name, shipping address (or parcel machine selection), phone number, and email address. We use your email to send order confirmation and delivery updates. Creating an account is optional — you can also order as a guest.

An order is considered confirmed upon receipt of payment. We reserve the right to cancel an order if the product is out of stock or there is a payment issue.

We accept payments via Montonio: bank link (Swedbank, SEB, LHV, Coop Pank, Luminor etc.) and card payment. Payment is processed securely in the Montonio environment.

We deliver to Omniva and DPD parcel machines or by courier. Delivery time is up to 14 business days after payment is received, as goods are shipped from the supplier's warehouse.

Shipping costs are shown at checkout. Free shipping from €50 order value.

Oversized items: if an order contains a product of which one unit weighs over 31.5 kg (large aquariums, cabinets, sets), the only delivery option is courier at €34.99 per order, and free shipping does not apply to that order.

Consumers may withdraw from the contract within 14 calendar days without giving a reason. The period starts on the day you receive the goods; if you ordered several goods in one order and they are delivered separately, it starts on the day you receive the last item.

How to withdraw. Tell us clearly, for example by e-mail to info@ascape.ee or with the withdrawal form below (using the form is optional).

Returning the goods. Send the goods back to our address: A-SCAPE OÜ, Heki tee 8-30, Haabneeme, Viimsi vald, Harju maakond, 74001, Eesti. Send them without undue delay and no later than 14 days after you told us about the withdrawal. Send them with a standard postal or parcel service (e.g. Omniva, DPD); we do not provide a return label.

Return costs. We reimburse the actual cost of standard postage for sending the goods back, up to our own standard delivery price (€3.99 or €5.99, depending on the delivery method). The reimbursement is paid together with the refund to the same payment method; please include the postage receipt or the tracking number. If you choose a more expensive method, you cover the difference.

Exchange. Within the withdrawal period you may exchange the goods for another item instead of withdrawing. Tell us (e-mail to info@ascape.ee or the exchange line of the withdrawal form), send the original item back as described above and we will send the new one. Delivery of the new item is free for you. If the prices differ, you pay the difference or we refund it to the payment method used for the original order.

Refund. We refund all payments received, including the standard delivery cost (the cheapest standard delivery method we offered), without undue delay and no later than 14 calendar days after we receive your notice. We may withhold the refund until we have received the goods or you have shown proof of sending them back. The refund goes to the payment method you used for the order.

Condition of the goods. You are liable only for a loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions. The right of withdrawal does not apply to goods liable to deteriorate or expire rapidly, including live plants and animals; to goods sealed for hygiene reasons once the seal is broken; or to goods made to the consumer's specification.

Faulty goods. For defective or damaged goods A-SCAPE OÜ bears the return costs; please tell us as soon as possible and add photos where possible.

Under the law we are liable for the goods conforming to the contract. If a product turns out to be defective (e.g. a manufacturing or material defect), we will resolve it through repair, replacement, a price reduction or a refund in accordance with applicable law.

We are liable for a defect that becomes apparent within 2 years of the goods being delivered to you. Please keep your receipt or order confirmation. For questions and claims, email: info@ascape.ee.

For complaints, contact us first at info@ascape.ee. We aim to resolve disputes by agreement within 15 days.

If the dispute is not resolved, the consumer may turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon) at the Consumer Protection and Technical Regulatory Authority (TTJA): ttja.ee.